Jira Service Management

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You can raise a request for The Backroom Federation Help using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"35","name":"Can't Post a File","descriptionHtml":"<p>Because the fucking SPAMBOTS use files to spread malware, they've been mostly #banned across all Federation groups. If you REALLY want to post a file</p>","callToAction":"Can't Post a File","introHtml":"<p>OK, you can't post a file.</p>","icon":10523,"iconUrl":"https://thebackroomfederation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[21],"key":""},{"id":"59","name":"Customer Feedback Form","descriptionHtml":"","callToAction":"Customer Feedback Form","introHtml":"<p>How're we doin'? 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So you're tired of the bots bossing you around? Ok that's fine, but it'll cost ya *<b>$50!</b>* (the price went up) This will get you the ability to largely ignore the bots (because they'll be ignoring you), which includes the following benefits:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>The ability to use \"banned\" words--and even call yourself a \"perv\" (as long as you use it in the correct dictionary definition of the word and <em><b>not</b></em> to refer to diddling little boys; if you're caught by an admin using the \"bad\" words in any of the ways they were #banned for, you'll be #unfree'd permanently and might even be #kicked or #banned!)</li>\n <li>The ability to send links to anywhere you want (not just places on <a href=\"https://whitelist.backroomfederation.xyz\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">the whitelist</a>, but again, if you're caught by an admin spamming the group or otherwise abusing the privilege of sending any links to anywhere you want, you'll be #unfree'd real quick)</li>\n <li>Exemption from the anti-flood rule (meaning you can send more than 5 messages at a time, but again, if you abuse the privilege you'll be #unfree'd)</li>\n <li>The ability to drop your surname</li>\n <li>The ability to drop your username (but only after we /free you because we can't /free you if we can't @ you)</li>\n <li>The ability to join a Federation group without also joining the channel (though we hope you'll stay a member of the channel anyway)</li>\n <li>The ability to send #banned types of media including audio, voice recordings (but if you fuck it up and \"accidentally\" send one of you just fumbling around with your phone and don't *<b>delete</b>* it immediately, you'll be #unfree'd; that's why they're banned: most people don't actually mean to send them anyway), and files (but we hope you'll still send videos and photos as videos and photos--it's so much nicer and easier to browse the media history of a group without having to open the damn files too), and bots (but they won't have admin access and if you add a spammy or malicious bot, you'll be #banned)</li>\n <li>The ability to use Arabic, Chinese, Russian characters in the chat and in your first and last names (you probably didn't even know this was a thing anyway)</li>\n</ul>\n<p><h1>What do you need to do?</h1></p>\n<p>Make a payment of $50 to any of the following methods, then come back here and press \"Send\" and an admin will #free you as soon as he can.</p>\n<ul class=\"alternate\" type=\"square\">\n <li><b><a href=\"https://PayPal.me/JustinWritesCode\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Pay via PayPal</a></b></li>\n <li><b><a href=\"https://cash.app/$JustinWritesCode\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Pay via Cash.app</a></b></li>\n <li><b><a href=\"https://www.buymeacoffee.com/justinwritescod\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\"Buy me a coffee\"</a></b></li>\n</ul>","callToAction":"Request to be set /free!","introHtml":"<p>Request to be exempt from all of the bullshit the bots make you do (like setting up a surname, username, and even calling yourself a \"perv\" in the chat)</p>","icon":10547,"iconUrl":"https://thebackroomfederation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[8,9,6],"key":""},{"id":"34","name":"Submit Content for a Group or Channel","descriptionHtml":"","callToAction":"Submit Content for a Group or Channel","introHtml":"<p>For example, if you'd like your content to be posted on one of The Backroom Federation's public channels</p>","icon":10498,"iconUrl":"https://thebackroomfederation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[9,6],"key":""},{"id":"23","name":"Suggestion Box","descriptionHtml":"<p>What needs to be changed/added/removed/etc.? 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This is our suggestion box.</p>","icon":10528,"iconUrl":"https://thebackroomfederation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[9],"key":""},{"id":"25","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://thebackroomfederation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"14","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://thebackroomfederation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"27","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://thebackroomfederation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"8","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://thebackroomfederation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"24","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://thebackroomfederation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"22","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://thebackroomfederation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"11","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://thebackroomfederation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"32","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://thebackroomfederation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"31","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://thebackroomfederation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"28","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? 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